When you make an enquiry through the Hilsden Digital website we will need to collect additional information about your business in order to provide you with the best possible service. This is done through a document entitled 'Privacy and Rights Documentation' and the information we ask for includes (but may not be limited to):
Hilsden Digital will collect information from the following sources:
Hilsden Digital will use your information to carry out website optimisations and digital advertising services for your business:
Hilsden Digital relies on the following legal bases to use your personal information.
Hilsden Digital does not currently share your personal information with any other organisations. If we are ever required legally to share information with an organisation we will inform you as to why and what you options are with regards to this decision.
To withdraw your consent and remove your data you can do the following:
To make changes to information held by Hilsden Digital you can update us the following ways:
Providing Hilsden Digital with your personal information allows us to carry out ongoing and single contract work for your business:
Hilsden Digital will require certain information to provide ongoing monthly services or for single purpose contracts and will need to keep information on record to carry out our digital services without delay:
The new data protection laws (GDPR) have been put in place to ensure companies have your explicity consent when carrying out services on your behalf. It means you have the right to be informed, access your information, change it or request deletion of your information within one working month of you making the request:
Hilsden Digital respects your right to object to any or all ways in which we process your personal information:
Hilsden Digital will periodically update this privacy notice and notify you when we do so:
Hilsden Digital is available to answer any or all concerns you may have with regards to your privacy when paying for our services:
Hilsden Digital is in the process of updating privacy practices and the ways in which we gather consent from clients. To read more about the steps we're taking please refer to our GDPR documentation for more information.
The Hilsden Digital website will collect session data through Google Analytics. This tells us which pages engage you as a customer or provide you with the information you were searching for. We also gain insights on how much time you spend on a single given page and whether or not you made a successful enquiry by using one of our contact forms. We also collect your personal data through our online enquiry forms and is limited to the fields on any given form: your full name, contact number, email address and your request). Should you request a call back from us, we may ask you for the following articles of information depending on what your request is: your full name, email address, website URL, marketing spend, marketing goals and what industry you operate in.
If ever we advertise for third parties we will make it clear that links are affiliated with certain products or services. Our site uses Google Analytics to help us understand what information and pages you find useful after we have this information we then aim to improve content on these pages or add additional pages to help you get the information or services you need.
While you are an active client of Hilsden Digital we will retain copies of all email correspondance between yourself and us should you ever wish to refer back to emails when you initially start communicating with us. You are an active client if:
The star ratings used on the Hilsden Digital website are taken from our Google My Business, Trustpilot and Facebook pages. These reviews are reflected on a unique basis; meaning we do not use the same review across multiple platforms to inflate our total number of reviews. The rating widgets found on the Google results pages are unique reviews and the average star rating given for each unique review applies the same principle (again: we do not use duplicate reviews across multiple platforms to inflate our star rating value). We do take unique reviews from different platforms and add them to our overall star rating score. We do this because some clients find it easier to leave a review on Facebook than they do on Google and we like to be flexible in the way we allow clients to leave feedback for services we've provided.
Hilsden Digital uses HTML, PHP and WordPress templates, frameworks and themes to build websites. We do not claim ownership of these templates, themes or frameworks in any way. When you pay us to create a website you are in-part paying for the framework we use to build your website, moreover, you are paying for our knowledge of content optimisation, SEO, Analytics, technical troubleshooting and Google AdWords. In addition to this Hilsden Digital provides ongoing website support whereby we'll make text, image and marketing related changes to your website to help you attract more business and provide you with any information relating to the performance of your website. Finally, we customise the templates, frameworks and themes we use to ensure they are well-optimised for search engines like Google and Bing and that their page speed is optimised for the upcoming algorithm update anticipated this Summer (2018).
Hilsden Digital has gone a step further with our dedication to user security, as of the 14th of August 2017 we now use an SSL certificate to encrypt any transmitted data that comes through our website (look in your browser bar for the green padlock) in a continued effort to provide useful and secure services to website visitors. Your security when using our site is paramount and if you are not satisfied with anything on our site, please do not hesitate to get in touch with us so we can put your mind at ease.